Privacy Policy for HilusAI

1. Information We Collect

We collect:

• Voice recordings from phone calls with our AI receptionist
• Personal information you provide during calls (name, phone number, email, pet information, appointment details)
• Text messages you exchange with our AI receptionist
• Chat communications from our web chat feature, including transcripts
• Photos you may send via email or text regarding your pet
• Technical data (call logs, timestamps, usage information)

2. How We Use Your Information

We use your information to:

• Provide call triaging and appointment scheduling services
• Communicate with you via phone, text, and web chat
• Communicate with your veterinary clinic
• Improve and train our AI services as necessary for service delivery
• Comply with legal requirements

3. Information Sharing

We do not sell your personal information. We share information with:

• Your veterinary clinic as part of providing our Services
• Service providers that help us operate our Services (AWS, Google, ElevenLabs, OpenAI, Anthropic)
• Practice management systems your veterinary clinic uses
• Legal authorities when required by law or to protect rights and safety

4. Data Retention and Storage

• Voice recordings: Retained for 15 days unless needed for ongoing service
• Chat transcripts and text messages: Retained for 15 days unless needed for ongoing service
• Other personal data: Retained as long as necessary to provide Services to your veterinary clinic
• Location: All data is stored securely in the United States using AWS infrastructure

5. Text Messaging

When you text with our AI receptionist:

• Standard message and data rates may apply
• To stop receiving text messages, reply STOP to any message
• For help, reply HELP
• We handle pet health information shared via text with appropriate security safeguards

6. Your Rights

California Residents: Under the California Consumer Privacy Act (CCPA), you have the right to:

• Know what personal information we collect and how it's used
• Request deletion of your personal information
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@hilus.ai.

7. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at privacy@hilus.ai so we can delete such information.

8. Data Security

We implement appropriate technical and organizational safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

9. Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify affected individuals as required by applicable law.

10. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Cookies and Tracking

Our web interface may use essential cookies necessary for the service to function. We do not use tracking cookies for advertising purposes.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights:

• Email: privacy@hilus.ai
• General inquiries: contact@hilus.ai

Mailing Address:

HilusAI, Inc.
[Address to be determined]
United States

This Privacy Policy applies to all users of HilusAI Services in the United States.