California Notice at Collection

Last Updated: February 13, 2026

This Notice at Collection is provided pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"). It applies only to California residents.

This Notice describes the categories of personal information we collect, the purposes for which we collect it, how long we retain it, and your rights under California law. For more details, please review our Privacy Policy.

1. Categories of Personal Information We Collect

We may collect the following categories of personal information:

Identifiers (such as name, email address, phone number, IP address)
Commercial information (such as transaction or billing records, if applicable)
Internet or network activity information (such as usage logs and device information)
Audio and communications information (such as call recordings, chat messages, SMS messages, and AI-generated responses)
Professional or employment information (if provided in a business context)
Other information you provide directly to us (such as support inquiries or uploaded content)

We do not knowingly collect personal information from children under 13.

2. Purposes for Collection

We collect personal information for the following purposes:

To provide, operate, and maintain our Services
To enable AI-powered voice and chat functionality
To communicate with users and provide customer support
To monitor system performance, reliability, and security
To prevent fraud and misuse
To comply with legal obligations
To evaluate and improve our Services using de-identified or aggregated data

3. Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in our Privacy Policy, unless a longer retention period is required or permitted by law, by contractual obligation, or for legitimate business purposes.

Retention periods may vary depending on:

The nature of the Services provided
The specific deployment configuration
Applicable legal or regulatory requirements
Security, audit, dispute resolution, or compliance needs

For customer deployments, retention settings may be configurable by the customer, and we process and retain personal information in accordance with those configurations and applicable agreements.

We delete or de-identify personal information when it is no longer reasonably necessary for our legitimate business purposes, subject to legal and compliance obligations.

4. Sale or Sharing of Personal Information

Hilus AI does not sell personal information.

Hilus AI does not share personal information for cross-context behavioral advertising.

We do not use personal information for targeted advertising.

5. Your Rights Under the CCPA

If you are a California resident, you may have the right to:

Request access to the personal information we have collected about you
Request correction of inaccurate personal information
Request deletion of personal information (subject to certain legal exceptions)
Request information about how your personal information has been used or disclosed
Not be discriminated against for exercising your rights

To exercise your rights, contact: privacy@hilus.ai

We may verify your identity before fulfilling your request, as required by law.