Features Demos Schedule Demo Get Started

Veterinary AI & Call Automation for Vet Clinics

AI That Frees Vets to Focus on Care

Automate phone calls, scheduling, and administrative tasks so your team can spend more time with patients and less time on paperwork.

Schedule Custom Demo Try Live Demo // Call (646) 536-4385
90%
Less time on simple calls
24/7
AI reception
0%
Missed calls

Enterprise-Grade Security & Compliance

Built for healthcare with the highest standards of data protection and privacy.

HIPAA Ready
Built for Healthcare

Designed with Healthcare Insurance Portability and Accountability Act requirements for patient data protection.

Zero Retention
15 Day Maximum

Data automatically purged after 15 days unless required by compliance regulations.

End-to-End Encryption
AES-256

All data encrypted in transit and at rest using industry-standard AES-256 encryption.

SOC II Type 2
Audit Pending

Security, availability, and processing integrity controls audited by independent third parties.

AI Scheduling for Vets & Automated Veterinary Reception

Comprehensive AI solutions designed specifically for veterinary practices

AI Reception & Scheduling

Replace your phone tree with intelligent voice automation that handles appointments, triages conditions, and provides practice information 24/7.

  • Smart scheduling based on urgency
  • 24/7 automated reception
  • Emergency triage routing
  • Appointment confirmations & reminders

Administrative Assistant

AI reviews your task queue, gathers information from patient charts, and drafts responses for doctor review - dramatically reducing workload.

  • Prescription refill processing
  • Chart reviews & summaries
  • Client communication drafts
  • Medical record coordination

Practice Knowledge Base

Creates a comprehensive, searchable manual of your practice's protocols and procedures that grows with your team's expertise.

  • Standard response templates
  • Practice-specific protocols
  • Doctor preferences & procedures
  • Staff training materials

See Hilus Handle Real Scenarios

Watch your AI handle different types of veterinary practice calls

🩺

Annual Wellness Exam Scheduling

AI handles comprehensive wellness scheduling with multiple services

📞 Inbound Call from +1-555-0147
AI
Good afternoon! Thank you for calling Riverside Veterinary Clinic. This is Julie. AI INSTRUCTIONS How can I help you today?
Caller
Hi, um, I got a reminder card about vaccines for my dog Bella? I think she needs her annual shots or something.
AI
lookup patient by phone
phone number: +1-555-0147
→ patient_id: 23456, patient_name: Bella, species: Canine, breed: Labrador Retriever, age: 2, owner_name: Sarah Mitchell, owner_id: 890
AI
Perfect! I have Bella's records here - your 2-year-old Lab. Is this Sarah I'm speaking with? lookup_patient_by_phone
Caller
Yes, that's me.
AI
get vaccination status
patient id: 23456
days ahead threshold: 0
→ vaccine_name: DHPP, last_given_date: 2024-01-20, due_date: 2025-01-20, is_overdue: false, is_due_soon: true, required_by_law: false vaccine_name: Rabies, last_given_date: 2024-01-20, due_date: 2025-01-20, is_overdue: false, is_due_soon: true, required_by_law: true vaccine_name: Bordetella, last_given_date: 2024-07-20, due_date: 2025-01-20, is_overdue: false, is_due_soon: true, required_by_law: false
get patient details
patient id: 23456
→ patient_name: Bella, species: Canine, breed: Labrador Retriever, age: 2, weight: 65lbs, allergies: none, chronic_conditions: none, current_medications: Heartgard Plus, last_visit_date: 2024-07-20, primary_vet: Dr. Chen
get visit history
patient id: 23456
days back: 365
→ visit_id: V789, visit_date: 2024-01-20, reason: Annual wellness, diagnosis: Healthy, treatment: Vaccines, DHPP, Rabies, heartworm test negative, veterinarian_name: Dr. Chen, visit_notes: Due for heartworm test January 2025
AI
Great! Looking at Bella's records, she's due for quite a few things this month. Her DHPP and Rabies vaccines are due January 20th get_vaccination_status - the Rabies is actually required by state law. Her Bordetella is also due get_vaccination_status if you're planning any boarding or grooming. Plus, it's been a year since her last heartworm test get_visit_history , which we need before refilling her Heartgard prevention. Have you noticed any concerns get_patient_details with Bella lately that we should address during her visit?
Caller
No, she's been great! But wait - how much is all of this going to cost? I wasn't expecting so many things.
AI
check account balance
patient id: 23456
include pending: true
→ current_balance: 0, last_payment_date: 2024-07-20, last_payment_amount: 65.00, outstanding_invoice_ids: none, pending_charges: none
AI
I completely understand wanting to know the costs upfront! AI INSTRUCTIONS Here's the breakdown: The wellness exam with Dr. Chen is $65, the DHPP vaccine is $45, Rabies is $35, and Bordetella is $35. The heartworm test is $48. That's $228 total if we do everything. PRACTICE POLICIES However, the exam, both core vaccines, and heartworm test are the essentials - that would be $193. The Bordetella is only crucial if Bella goes to boarding, grooming, or dog parks. MEDICAL KNOWLEDGE Would you like to do everything, or just the essentials?
Caller
She does go to doggy daycare sometimes, so I guess we better do everything. Can we schedule with Dr. Chen? Bella really likes her.
AI
get appointment slots
start date: 2025-01-18
end date: 2025-01-21
appointment type: wellness
veterinarian preference: Dr. Chen
duration minutes: 30
→ date: 2025-01-18, available_times: ['09:00', '11:30'], veterinarian_name: Dr. Chen, slot_duration: 30, appointment_slot_id: ['slot_sat_0900', 'slot_sat_1130'] date: 2025-01-20, available_times: ['14:00', '15:30'], veterinarian_name: Dr. Chen, slot_duration: 30, appointment_slot_id: ['slot_mon_1400', 'slot_mon_1530'] date: 2025-01-21, available_times: ['10:00'], veterinarian_name: Dr. Chen, slot_duration: 30, appointment_slot_id: 'slot_tue_1000'
AI
Perfect! Dr. Chen has several openings. Since the vaccines are due January 20th get_appointment_slots , I have: Saturday the 18th at 9 AM or 11:30 AM, Monday the 20th at 2 PM or 3:30 PM, or Tuesday the 21st at 10 AM. get_appointment_slots What works best for your schedule?
Caller
Saturday at 11:30 would be perfect - I can do it before errands.
AI
schedule appointment
patient id: 23456
appointment slot id: slot_sat_1130
reason: Annual wellness exam, DHPP, Rabies, Bordetella vaccines, heartworm test
→ appointment_id: A890, confirmation_number: CNF-890-2025, scheduled_date: 2025-01-18, scheduled_time: 11:30, veterinarian_name: Dr. Chen
add clinical notes
patient id: 23456
note text: Owner reports Bella doing well with no concerns. Scheduled for comprehensive wellness: exam, DHPP, Rabies, Bordetella, HW test. Bella attends daycare (needs Bordetella). Total quoted: $228. Please prepare all vaccines in advance.
note type: pre_visit_info
→ note_id: N567, timestamp: 2025-01-07 12:15:00
check medication stock
medication name: Heartgard Plus 51-100lbs
→ is_in_stock: true, restock_date: null, alternative_medications: null, generic_available: false
AI
Excellent! I've scheduled Bella for Saturday, January 18th at 11:30 AM with Dr. Chen. Your confirmation number is CNF-890-2025. schedule_appointment Quick reminders: Please don't feed Bella breakfast that morning since we're doing the heartworm test MEDICAL KNOWLEDGE - she can have water though. The total will be $228 PRACTICE POLICIES for everything we discussed. Also, since her Heartgard refill depends on a negative heartworm test, we'll have a new 6-month supply ready MEDICAL KNOWLEDGE for pickup after the appointment if you'd like. Any other questions about the visit?
Caller
Oh yes, I'll need the Heartgard. That's perfect, thank you so much!
AI
Wonderful! I've made a note about the Heartgard refill. We'll see you and Bella on Saturday the 18th at 11:30 AM. You'll get a text reminder the day before. Thanks for staying on top of Bella's preventive care add_clinical_notes , Sarah. Have a great rest of your day!
Caller
Thanks, bye!
📞 Call ended - Duration: 3 minutes 42 seconds
Integrations & Documents Used
Integration: EMR
  • • lookup patient by phone
  • • get patient details
  • • get vaccination status
  • • get appointment slots
  • • schedule appointment
  • • get visit history
  • • add clinical notes
  • • check account balance
Integration: Pharmacy
  • • check medication stock
Document: AI Instructions
Comprehensive instructions for AI to handle veterinary calls
Document: Practice Policies
Comprehensive practice policies and procedures
Document: Medical Knowledge
Comprehensive medical knowledge base
🤒

Sick Pet - Vomiting Triage & Scheduling

AI triages vomiting dog, determines urgency, schedules same-day appointment

📞 Inbound Call from +1-555-0234
AI
Thank you for calling Riverside Veterinary Clinic. This is Julie. AI INSTRUCTIONS How can I help you today?
Caller
Hi, I'm really worried about my dog Buddy - my neighbor just texted me that he threw up twice and I'm stuck at work. Is this an emergency? Should I leave right now?
AI
I understand you're worried AI INSTRUCTIONS about Buddy. Let me help you figure out what's best. AI INSTRUCTIONS First, I'll need to pull up his records AI INSTRUCTIONS - can I have your phone number?
Caller
It's 555-0234
AI
lookup patient by phone
phone number: +1-555-0234
→ patient_id: 23456, patient_name: Buddy, species: Canine, breed: Labrador Retriever, age: 6, owner_name: Sarah Chen, owner_id: 890
get patient details
patient id: 23456
→ patient_name: Buddy, species: Canine, breed: Labrador Retriever, age: 6, weight: 75lbs, allergies: none, chronic_conditions: none, current_medications: monthly Heartgard, last_visit_date: 2024-08-15, primary_vet: Dr. Thompson
AI
I have Buddy's records here - 6-year-old Lab, about 75 pounds. lookup_patient_by_phone Now, let me ask you some important questions to determine how urgent this is. MEDICAL KNOWLEDGE Is Buddy still vomiting now, or was it just the two times?
Caller
My neighbor says just the two times about an hour ago, and he seems okay now but maybe a little tired?
AI
That's helpful. What did the vomit look like - was there any blood MEDICAL KNOWLEDGE , or was it just food or yellow liquid?
Caller
She said it looked like his breakfast, no blood or anything scary looking
AI
Good, that's reassuring. Has Buddy gotten into anything unusual MEDICAL KNOWLEDGE - garbage, human food, or anything at the dog park yesterday? Any chance he could have eaten something toxic like chocolate, grapes, or xylitol gum MEDICAL KNOWLEDGE ?
Caller
Oh god, I didn't think about the dog park... he was playing and drinking from the water bowl there. But no chocolate or anything like that at home.
AI
get visit history
patient id: 23456
days back: 90
→ visit_id: V789, visit_date: 2024-11-20, reason: Vomiting/Diarrhea, diagnosis: Gastroenteritis, treatment: Fluids and anti-nausea, veterinarian_name: Dr. Thompson, visit_notes: Responded well to treatment
AI
I see Buddy had a similar episode a couple months ago that resolved well with treatment. get_visit_history Based on what you're describing - just two episodes of food vomiting with no blood, and he's resting comfortably now - this doesn't sound like an immediate emergency MEDICAL KNOWLEDGE where you need to rush from work. However, we should see him today MEDICAL KNOWLEDGE to make sure he doesn't get dehydrated and to check what's causing this.
Caller
Oh thank god. So I don't need to leave work right this second? But you can see him today?
AI
get appointment slots
start date: 2025-01-07
end date: 2025-01-07
appointment type: sick
duration minutes: 30
→ available_times: ['13:30', '15:00', '16:30'], veterinarian_name: ['Dr. Thompson', 'Dr. Kim', 'Dr. Thompson'], slot_duration: 30, appointment_slot_id: ['slot_1330_thompson', 'slot_1500_kim', 'slot_1630_thompson']
AI
Exactly right - you can finish your work day. I have appointments available at 1:30 PM with Dr. Thompson who saw Buddy before, 3:00 PM with Dr. Kim, or 4:30 PM with Dr. Thompson again. The sick visit is $95 plus any treatments needed get_appointment_slots - last time similar treatment ran about $180 total get_visit_history with fluids and medication. What time works best for you?
Caller
4:30 would be perfect - I can leave work at normal time. And that price is okay, I just needed to know what to expect.
AI
schedule appointment
patient id: 23456
appointment slot id: slot_1630_thompson
reason: Vomiting x2 this morning, possible dog park related, owner at work
→ appointment_id: A890, confirmation_number: CNF-890-2025, scheduled_date: 2025-01-07, scheduled_time: 16:30, veterinarian_name: Dr. Thompson
AI
Perfect! I've scheduled Buddy for 4:30 PM today with Dr. Thompson. Your confirmation number is CNF-890-2025. schedule_appointment Now, here's what to tell your neighbor for Buddy's care until then: Remove his food for now but keep water available MEDICAL KNOWLEDGE - small amounts frequently rather than letting him gulp. MEDICAL KNOWLEDGE If he vomits more than twice more, develops diarrhea with blood, becomes extremely lethargic, or his gums look pale or white MEDICAL KNOWLEDGE , call us back immediately and we'll work you in sooner.
Caller
Okay, I'm texting my neighbor now. Should I bring anything to the appointment?
AI
add clinical notes
patient id: 23456
note text: Owner called concerned about 2 episodes of vomiting this AM per neighbor. Vomit appears to be food only, no blood. Dog was at dog park yesterday, drank from communal water. Currently resting comfortably. Similar episode 11/20/24 resolved with supportive care. Owner instructed on monitoring and withholding food. Scheduled for 4:30 PM sick visit.
note type: phone_consultation
→ note_id: N567, timestamp: 2025-01-07 11:45:00
AI
If possible, bring a fresh stool sample in a plastic bag MEDICAL KNOWLEDGE - that helps us check for parasites which are common from dog parks. MEDICAL KNOWLEDGE Also, try to note if he vomits again, what time and what it looks like. If you think of anything else he might have gotten into, jot that down too. Dr. Thompson will have all my notes from this call add_clinical_notes and Buddy's history ready when you arrive.
Caller
This is so helpful, thank you! I feel much better knowing he'll be seen today but that it's not an emergency.
AI
You're very welcome, Sarah. It's completely normal to worry! AI INSTRUCTIONS Buddy's in good hands with your neighbor watching him, and we'll take great care of him at 4:30. If anything changes before then, don't hesitate to call back. AI INSTRUCTIONS Otherwise, we'll see you this afternoon.
Integrations & Documents Used
Integration: EMR
  • • lookup patient by phone
  • • get patient details
  • • get appointment slots
  • • schedule appointment
  • • get visit history
  • • add clinical notes
Document: AI Instructions
Comprehensive instructions for AI to handle veterinary calls
Document: Practice Policies
Comprehensive practice policies and procedures
Document: Medical Knowledge
Comprehensive medical knowledge base
🚨

Emergency - Chocolate Toxicity

AI handles chocolate ingestion emergency with immediate triage and emergency clinic coordination

📞 Inbound Call from +1-555-0389
AI
Thank you for calling Riverside Veterinary Clinic. This is Julie. AI INSTRUCTIONS How can I help you today?
Caller
Oh my god, I think my dog ate chocolate! My daughter left a whole chocolate cake on the counter and now it's gone and Max is acting weird!
AI
This is potentially very serious MEDICAL KNOWLEDGE - I need to help you right away. AI INSTRUCTIONS First, what's your phone number so I can pull up Max's records quickly?
Caller
555-0389 - is he going to die? Should I drive to the emergency room right now?
AI
lookup patient by phone
phone number: +1-555-0389
→ patient_id: 34567, patient_name: Max, species: Canine, breed: Beagle, age: 4, owner_name: Jennifer Rodriguez, owner_id: 1245
get patient details
patient id: 34567
→ patient_name: Max, species: Canine, breed: Beagle, age: 4, weight: 28lbs, allergies: none, chronic_conditions: none, current_medications: none, last_visit_date: 2024-12-01, primary_vet: Dr. Martinez
AI
Jennifer, I have Max here - 4-year-old Beagle, 28 pounds. lookup_patient_by_phone Let me figure out how dangerous this is. What kind of chocolate cake was it MEDICAL KNOWLEDGE - milk chocolate, dark chocolate, or do you know? And about how much of the cake is gone MEDICAL KNOWLEDGE ?
Caller
It was a chocolate fudge cake from the bakery - really dark and rich. The whole thing is gone except maybe like two pieces? It was probably 8 inches round.
AI
That's a significant amount of dark chocolate for a 28-pound dog. MEDICAL KNOWLEDGE How long ago did this happen, and what symptoms is Max showing right now? Is he vomiting, shaking, restless, or panting heavily MEDICAL KNOWLEDGE ?
Caller
Maybe 30 minutes ago? He's panting a lot and seems really restless - like he can't sit still. No vomiting yet but he's drooling more than usual.
AI
Jennifer, based on Max's size and the amount of dark chocolate he consumed, this is a medical emergency. The symptoms you're describing - heavy panting, restlessness, and drooling - indicate the chocolate is already affecting him. MEDICAL KNOWLEDGE You need to get him to an emergency veterinary clinic immediately. Do NOT try to make him vomit at home. MEDICAL KNOWLEDGE Are you able to drive him now?
Caller
Yes, I can drive! Should I go to the emergency clinic or try to get to you guys?
AI
Go directly to the emergency clinic PRACTICE POLICIES - we're closed for surgeries right now and chocolate toxicity can't wait. MEDICAL KNOWLEDGE The closest 24-hour emergency clinic is VetEmergency Plus on Maple Street PRACTICE POLICIES , about 8 minutes from you. I'm calling them now AI INSTRUCTIONS to let them know you're coming with a chocolate toxicity case. Can you get Max in the car safely?
Caller
Yes, he's big but not aggressive. What should I tell them? Will this cost thousands of dollars?
AI
place callback
phone number: +1-555-EMRGNCY
caller note: Chocolate toxicity incoming: 4yo Beagle, 28lbs, consumed approx 6-8 inches dark chocolate cake 30min ago. Currently panting, restless, drooling. ETA 10 minutes. Owner: Jennifer Rodriguez, phone 555-0389
priority level: urgent
→ call_status: connected, call_id: EMR789, scheduled_time: immediate
add clinical notes
patient id: 34567
note text: EMERGENCY: Max consumed majority of 8-inch dark chocolate fudge cake approximately 30 minutes ago. Weight 28lbs = high risk toxicity. Currently showing symptoms: heavy panting, restlessness, increased drooling. Owner directed immediately to VetEmergency Plus. Emergency clinic notified. Do NOT induce vomiting at home advised.
note type: phone_consultation
→ note_id: N678, timestamp: 2025-01-07 19:22:00
AI
Perfect, I've already called VetEmergency Plus and they're expecting you. Tell them 'chocolate toxicity, 28-pound Beagle, symptoms started.' place_callback Treatment typically involves IV fluids, medications to protect his heart, and activated charcoal - it usually runs $800-1200 PRACTICE POLICIES , but Max's life is the priority right now. Drive carefully but get there as soon as you can. They may keep him overnight for monitoring. MEDICAL KNOWLEDGE
Caller
Oh god, okay. Should I bring anything? The cake wrapper or anything?
AI
Yes! Bring the cake box or wrapper MEDICAL KNOWLEDGE if you can grab it quickly - they'll want to know the exact chocolate content. MEDICAL KNOWLEDGE If you have any pieces left, bring those too. Most importantly, watch Max in the car - if he starts vomiting or seems to be having trouble breathing, call 911 MEDICAL KNOWLEDGE and tell them you're transporting a dog with chocolate poisoning to the emergency clinic. They can escort you.
Caller
I'm grabbing the box now and getting him in the car. Will you follow up with them?
AI
Yes, I'll check with VetEmergency Plus in about an hour AI INSTRUCTIONS to see how Max is doing, and I'll have Dr. Martinez review the case first thing tomorrow morning. AI INSTRUCTIONS Jennifer, you're doing everything right. AI INSTRUCTIONS Get to the clinic safely - they're excellent with chocolate toxicity cases. Call us tomorrow to let us know how he's doing AI INSTRUCTIONS , okay?
Caller
Thank you so much - I'm leaving right now!
AI
Drive safe, give Max a gentle pat from us, and remember - you caught this early which makes a huge difference. VetEmergency Plus is expecting you MEDICAL KNOWLEDGE !
📞 Call ended - Duration: 2 minutes 18 seconds
📞 Follow-up call to VetEmergency Plus logged
📞 Dr. Martinez notified via secure message for tomorrow follow-up
Integrations & Documents Used
Integration: EMR
  • • lookup patient by phone
  • • get patient details
  • • add clinical notes
Integration: Phone System
  • • place callback
Document: AI Instructions
Comprehensive instructions for AI to handle veterinary calls
Document: Practice Policies
Comprehensive practice policies and procedures
Document: Medical Knowledge
Comprehensive medical knowledge base
🚨

Emergency - Post-Seizure Triage & Immediate Care

AI handles post-seizure emergency call, provides immediate guidance, and coordinates emergency care

📞 Inbound Call from +1-555-0892
AI
Riverside Veterinary Clinic, this is Julie. AI INSTRUCTIONS How can I help you?
Caller
My dog just had a seizure! She's never had one before and I don't know what to do! She's still really confused and walking into things. Should I bring her in right now?
AI
I understand this is very scary. AI Instructions - Empathy Let me help you right away. First, is your dog still seizing now Medical Triage Protocol - Emergency Assessment , or has the seizure completely stopped?
Caller
It stopped maybe 5 minutes ago, but she's still really wobbly and seems confused. She's walking but bumping into furniture.
AI
That's normal confusion after a seizure MEDICAL KNOWLEDGE - it's called the post-ictal phase. Medical Knowledge - Neurology Let me get your dog's information quickly so I can help you best. What's your phone number?
Caller
555-0892
AI
lookup patient by phone
phone number: +1-555-0892
→ patient_id: 34567, patient_name: Luna, species: Canine, breed: Border Collie, age: 4, owner_name: Michael Rodriguez, owner_id: 1203
get patient details
patient id: 34567
→ patient_name: Luna, species: Canine, breed: Border Collie, age: 4, weight: 45lbs, allergies: none, chronic_conditions: none, current_medications: none, last_visit_date: 2024-09-12, primary_vet: Dr. Kim
AI
I have Luna's records - 4-year-old Border Collie with no previous seizure history. EMR This is her first seizure episode EMR , which means we need to see her today Medical Triage Protocol to find out what caused it. How long did the seizure last from start to finish?
Caller
I think maybe 2 or 3 minutes? It felt like forever. She was on her side shaking and her legs were paddling. Is that bad that it was so long?
AI
Two to three minutes is concerning but not immediately life-threatening. Seizures over 5 minutes are medical emergencies. Medical Knowledge - Neurology Right now, keep Luna in a quiet, dimly lit area Medical Protocol - Post-Seizure Care away from stairs or furniture she could bump into. Don't try to feed her or give water Medical Protocol - Aspiration Prevention until she's fully alert. Has she gotten into anything unusual - human medications, chocolate, xylitol gum Medical Triage Protocol - Toxin Screening , or anything toxic?
Caller
No, nothing like that. She's been totally normal until this happened out of nowhere while she was just lying on her bed.
AI
get visit history
patient id: 34567
days back: 180
→ visit_id: V432, visit_date: 2024-09-12, reason: Annual wellness, diagnosis: Healthy, treatment: Vaccines, bloodwork normal, veterinarian_name: Dr. Kim, visit_notes: All values within normal limits
AI
Luna's recent bloodwork was completely normal EMR , which is good. For a first-time seizure in a 4-year-old dog EMR + Medical Assessment with no known triggers, we need to determine if this is epilepsy Medical Knowledge - Differential Diagnosis or something else. This needs to be evaluated today, but since the seizure has stopped and she's walking around, you can drive her safely. Medical Triage Assessment Is she responding to her name and making eye contact with you now?
Caller
Yes, she's looking at me now and came when I called her name, but she's still a little wobbly.
AI
check staff availability
staff name: Dr. Kim
→ is_available: false, status_message: In surgery until 3:30 PM, expected_available_time: 15:30
get appointment slots
start date: 2025-01-07
end date: 2025-01-07
appointment type: emergency
duration minutes: 45
→ date: 2025-01-07, available_times: ['14:00', '15:45'], veterinarian_name: ['Dr. Thompson', 'Dr. Kim'], slot_duration: 45, appointment_slot_id: ['slot_emergency_1400_thompson', 'slot_emergency_1545_kim']
AI
That's a great sign that she's responding normally now. Dr. Kim is currently in surgery Medical Assessment but will be available at 3:45 PM, or I can get you in with Dr. Thompson at 2:00 PM today. Both doctors are excellent with neurological cases. Practice Knowledge The emergency visit is $125 plus any diagnostics - first seizure workups typically run $300-500 Practice Knowledge - Pricing total including bloodwork and possibly brain imaging depending on what the doctor finds. Which appointment works better for you?
Caller
I'd rather see Dr. Kim since she knows Luna, and 3:45 gives me time to get off work and not rush. Is Luna going to be okay until then?
AI
schedule appointment
patient id: 34567
appointment slot id: slot_emergency_1545_kim
reason: First seizure episode, 2-3 minutes duration, post-ictal confusion resolved, no known triggers
→ appointment_id: A1245, confirmation_number: CNF-1245-2025, scheduled_date: 2025-01-07, scheduled_time: 15:45, veterinarian_name: Dr. Kim
AI
Perfect! I've scheduled Luna for 3:45 PM with Dr. Kim today. schedule_appointment Your confirmation number is CNF-1245-2025. Luna should be fine until then as long as you watch for warning signs. Keep her calm and quiet Medical Protocol - Seizure Management - no excitement, no other dogs, minimal stimulation. Medical Protocol - Trigger Avoidance Watch for these red flags that would mean you need to come in immediately: another seizure, vomiting, difficulty walking Medical Triage Protocol - Red Flags that gets worse, or if she becomes unresponsive.
Caller
Okay, I can do that. Should I try to record anything if she has another seizure?
AI
add clinical notes
patient id: 34567
note text: Owner reports first seizure episode at approximately 1:00 PM, lasted 2-3 minutes with tonic-clonic activity and post-ictal confusion. No known triggers or toxin exposure. Patient now responsive to name, making eye contact, mild ataxia persisting. No prior seizure history. Emergency appointment scheduled for neurological workup.
note type: phone_consultation
→ note_id: N789, timestamp: 2025-01-07 13:15:00
AI
Yes, if possible, try to video record any future seizures Medical Protocol - Documentation - it helps Dr. Kim determine the exact type Medical Knowledge - Seizure Classification of seizure and plan treatment. Note the time it starts and stops. But most importantly, if another seizure happens, especially if it lasts more than 5 minutes Medical Knowledge - Status Epilepticus or if she has multiple seizures close together Medical Knowledge - Cluster Seizures , don't wait for the appointment - bring her in immediately or call us back. Do you have any questions about caring for her until 3:45?
Caller
No, I think I understand. Just keep her quiet and watch for those warning signs. Thank you so much - I was really panicking.
AI
You're handling this perfectly! It's completely normal to panic AI Instructions - Empathy when your pet has their first seizure - that's exactly what any caring pet parent would do. AI Instructions - Validation You got Luna through the scary part, and now we're going to figure out what caused it and how to prevent future episodes. Medical Knowledge - Seizure Management Dr. Kim will take excellent care of her at 3:45. , otherwise we'll see you this afternoon.
Caller
Thank you, I feel so much better knowing what to watch for.
AI
You're very welcome. Remember - Luna is through the worst part now Medical Knowledge - Post-Ictal Recovery , and first seizures often have very treatable causes. Dr. Kim has all my notes Medical Knowledge - Prognosis and will be ready for your 3:45 appointment. Take care of yourself and Luna, and we'll see you soon!
📞 Call ended - Duration: 4 minutes 18 seconds
Integrations & Documents Used
Integration: EMR
  • • lookup patient by phone
  • • get patient details
  • • get appointment slots
  • • schedule appointment
  • • get visit history
  • • add clinical notes
Integration: Phone System
  • • check staff availability
Document: AI Instructions
Comprehensive instructions for AI to handle veterinary calls
Document: Practice Policies
Comprehensive practice policies and procedures
Document: Medical Knowledge
Comprehensive medical knowledge base

Seamless Integrations

Connect with all your existing practice management systems and workflows without disruption.

Electronic Medical Records

Diagnostic Laboratories

Client Communication

Billing & Payments

Beyond Reception: Custom AI Solutions

Our AI-powered engineering team builds whatever your practice needs with rapid turnaround.

Clinical Triaging AI

Intelligent symptom assessment and priority routing. Our AI evaluates patient conditions and directs cases to appropriate veterinarians based on urgency and specialization.

Symptom Analysis Priority Routing Specialist Matching

Seamless Real-Time PIMS Integration

Bidirectional data flow with your practice management system. Read patient histories, write appointment notes, update records, and sync billing information in real-time. Connect with all your existing systems without disruption.

Read/Write Access Real-Time Sync Automated Notes EMR Integration Lab Connections Billing Systems

Rapid Custom Development

Need something specific? Our AI-powered engineering team delivers custom solutions in days, not months. From specialized workflows to unique integrations - whatever your practice requires.

Quick Turnaround AI-Powered Dev Unlimited Scope

AI-Powered Engineering Team

Our team combines deep healthcare AI expertise with rapid development capabilities.

500+
Custom Tests Per Implementation
4 week
Average Custom Solution Delivery
100%
Automated Behavior Modifications

AI Advantages Beyond Office Hours

True 24/7 coverage with standardized quality and instantly extensible capabilities.

Traditional Reception

Office Hours Only
Availability window
Variable Quality
Response consistency
10%-50%
Missed call rate
Manual Setup
New protocol implementation
VS

HilusAI

24/7 Always On
True after-hours coverage
Standardized
Consistent quality responses
0%
Missed calls (guaranteed)
Concierge Engineered
Custom solutions crafted by experts

Frequently Asked Questions

Everything you need to know about HilusAI for veterinary practices.

How is Hilus priced?

+

Our pricing is completely transparent and usage-based: production cost + 50% for research and development. You pay only for what you use with no hidden fees. This approach ensures you get enterprise-grade AI at fair pricing while supporting continuous innovation.

How quickly can you integrate with our practice?

+

We can deploy a customized voice agent in just 10 minutes. Our AI adapts to your practice's specific needs, protocols, and terminology instantly. No lengthy setup processes or complex configurations required.

How long do you retain our data?

+

Zero retention past 15 days except where required by compliance regulations. Your practice data is automatically purged to ensure maximum privacy and security. We only retain what's legally necessary for compliance.

Who is behind HilusAI?

+

Our engineering team is led by Thomas Bachlechner, early contributor and former VP of Engineering at EliseAI, where he built conversational AI systems processing millions of interactions. Our team combines deep healthcare AI expertise with proven enterprise deployment experience.

How do you ensure AI accuracy for our practice?

+

We run hundreds of custom tests and automated behavior modifications specific to your practice. Our AI learns your protocols, creates client-specific practice manuals and SOPs, and can read and write into your PIMS in real-time for maximum accuracy.

Do you offer custom solutions beyond standard AI reception?

+

Absolutely. We provide custom solutions with quick turnaround, including clinical triaging, specialized workflow automation, and whatever your practice needs. Our AI-powered engineering team can build bespoke solutions tailored to your unique requirements.

Your Custom AI Solution in 4 Steps

From intro call to fully operational custom AI solution. We work closely with you to build exactly what your practice needs.

1

Intro Call & Custom Demo

We discuss your practice's needs and provide a tailored demo aligned to your unique workflows.

Tailored demo for your practice
2

White-glove Implementation

We deliver seamless setup with custom SOPs, knowledge docs, and full workflow integration.

Complete setup & integration
3

Full Ownership

You retain transparency and full ownership over all calls, data, and system settings.

Complete ownership & control
4

Performance Monitoring

Continuous monitoring ensures the AI system always performs at its best for your practice.

Ongoing optimization

Schedule a Demo

Ready to see how AI can transform your veterinary practice? Book a personalized demonstration and discover how we can streamline your workflow.

📧

Email Us

contact@hilus.ai

💬

Schedule a Demo

Book a personalized demonstration